FAQ

I see the following icon in the Alerts, what can I do?

If you see this icon, you know that you've lost connectivity to Virtual Connect. By default, MagicFlex refreshes data every five minutes, so you'll have domain history that is otherwise unavailable to be able to troubleshoot issues even when you're not connected. 

I’m adding a new Virtual Connect Domain to my data center and want to make sure that I’m not making any configuration errors – how can MagicFlex help?

MagicFlex’s Addresses Ranges tool assists in finding MAC and WWN so that you don’t accidentally duplicate these within a Domain.

As soon as your Domain is added, configuration analysis is automatically conducted to identify any errors. Alerts such as crossed paths, incompatible versions and duplicate addresses are displayed. If you have defined a list of recipients for certain alerts, they will also be notified. 

 

Performance history is also recorded so that you’ll be able to monitor traffic and other resource usage. This information can assist in reducing TCO with accurate allocation of resources and potentially minimizing hardware requirements.

 

I’m not able to access the MagicFlex UI, what could be going on?

Ensure that TCP port 80 (HTTP) is open from your workstation to the MagicFlex virtual appliance IP.

I’m not getting any data from the Virtual Connect, why is that?

Ensure that TCP port 22 (SSH) is open from the virtual appliance IP to each Virtual Connect Management IP.

 

I’m adding a domain, how do I start?

- In the Admin tab, select Devices.

- Enter the IP address, user name and password of the Domain

- Click Add.

 

 

How can I figure out what the IP of the MagicFlex virtual machine is?

To determine what the IP is, you’ll need to open the MagicFlex Admin Console. Once you’re in, in the Main Menu, select Network. Then, in the Network Menu, select Show active configuration. The configuration data is displayed in the Interfaces Configuration.

 

 

How can I change the virtual machine's IP? 

To change the IP, you’ll need to access the MagicFlex Admin Console. Once you’re in, in the Main Menu, select Network. Then, in the Network Menu, select Console > Network Configuration > Configure all network parameters manually and type in the network parameters. 

 

I need to know about critical alerts immediately – do I have to keep looking at the MagicFlex UI?

Of course not :) You can define a list of users that receive specific types of alerts. Some users may want to receive only critical alerts while others want to know about critical and major alerts. Note that MagicFlex only sends alerts to the users you define, there’s no default list of recipients. You can receive alerts via email and/or SNMP. 

 

How do I add a DNS?

To change the IP, you’ll need to access the MagicFlex Admin Console. Once you’re in, in the Main Menu, select Network. Then, in the Network Menu, select Console > Network Configuration > Configure all network parameters manually and type the parameters in the DNS Nameservers.

 

How can I change my password to the Admin console (the MagicFlex virtual machine)? 

Open the Admin console and select Password.

Enter the old password (default: fmadmin).

Then, enter the new password (any combination of characters is permitted).

 

I don’t like my Web password, how do I change it?

Click your user name in the toolbar at the top of the MagicFlex UI; in the dialog that opens, type your new password.

All users can change their own passwords.

The Administrator user can also change all Users’ passwords in the Admin tab. 

 

How do I uninstall the software?

In order to uninstall, simply power off and delete the virtual appliance.

 

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